1. Returns and Credits: • When returning a product, the amount will be credited to your account as store credit. • Store credit must be used within one year from the date of issuance. •Cash refunds are not applicable for returned items.
2. Exchanges: • For product exchanges, customers are required to contact our support team to provide details of the item to be exchanged. • Any price difference will be adjusted accordingly. Additional payment may be required if the replacement item is of higher value.
3. Exchange Policy: • The original invoice must be presented. • Items to be exchanged must be in their original condition with tags and labels attached. • Exchanges are allowed within 14 days from the date of purchase. • Exchanges are not acceptable if any alterations have been made to the garments or accessories. • For items purchased on discount, the exchange period is limited to 3 days.
4. Return Policy: • The original invoice must be presented. • Items to be returned must be in their original condition with tags and labels attached. • Returns are not allowed after 3 days from the date of purchase. • Returns are not acceptable if any alterations have been made to the garments or accessories. • For returned items, the amount will be credited to the customer's account and can be used at any time.
