Here, you will find all the information you need regarding the processing, delivery, and shipping policies for your orders. We are committed to providing you with a smooth and reliable shopping experience, ensuring that your purchases arrive on time and in perfect condition. Whether you're ordering locally or internationally, we have a range of shipping options to suit your needs. Please take a moment to review our shipping guidelines and feel free to reach out if you have any questions or need further assistance.
Domestic Shipping
1. Processing Time: • Orders are prepared within 1–2 business days from the date of confirmation. Processing time may vary depending on the quantity of items ordered.
2. Delivery Time: •Standard Shipping: 2–5 business days, depending on the number and quantity of items. •Express Shipping: 1–2 business days, depending on the number and quantity of items.
3. Shipping Costs: • Free delivery is available for orders exceeding 200 Jordanian Dinars. • For orders below this amount, shipping costs are calculated based on the weight of the items and the delivery address.
4. Re-shipping Policy: • If an order is returned due to incorrect address details, the customer will bear any additional shipping costs for re-delivery.
International Shipping
1. Available Destinations: • We offer international shipping to most countries, adhering to global shipping regulations and standards.
2. Processing and Delivery Time: • Orders are processed within 1–2 business days. • Delivery time varies based on the destination country and the quantity of items ordered, typically ranging from 5–14 business days.
3. Shipping Costs and Customs: • Shipping costs are calculated based on the weight of the items and the destination country. • Please note that customs fees or import taxes may apply and are the customer’s responsibility upon delivery.
4. Returns and Re-shipping: • If a customer declines to pay customs fees, shipping costs will not be refunded, and additional charges may apply.
General Notes:
• If a customer declines to pay customs fees, shipping costs will not be refunded, and additional charges may apply.
• Orders returned due to incorrect address details will incur extra shipping fees for re-delivery.
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